Refund policy

All returns are subject to DMB's approval at its sole discretion, and nothing may be shipped back without a return authorization (RMA). Packages sent without one will be refused.

Returns

• Request a return within 30 days of delivery by emailing support@dmbshop.us with your order number and photos of the item.
• Defective or wrong items: we will replace the item or refund it in full, including return shipping, once the issue is confirmed.
• All other approved returns: a 30% restocking fee applies, and you pay return shipping. Items must be new, unused, uninstalled, and in the original packaging with all hardware.
• Returns because of incorrect fitment that you did not confirm before ordering are treated as standard returns (restocking fee and shipping apply).

Items that cannot be returned

• Special-order items
• Any item that has been installed, modified, painted, wrapped, or cut

Cancellations

• Within 24 hours of purchase: no fee.
• After 24 hours, not yet shipped: 25% of the order total.
• Special-order items already ordered from the supplier: cannot be cancelled.
• Already shipped: cannot be cancelled; the returns policy applies.

Damaged or missing items in transit

Inspect your order when it arrives. Report shipping damage, a missing item, or a wrong item within 48 hours of delivery with photos of the item and the box. Do not install a damaged item.

Refunds

Approved refunds are issued to the original payment method within 5–10 business days after we receive and inspect the return. Original shipping charges are not refundable. Your bank may take additional time to post the credit.

Questions: support@dmbshop.us · (949) 562-3757